At Marvelbet, we take your privacy seriously. This policy explains exactly what personal information we collect when you use our platform, why we collect it, how we use it, and what rights you have over your own data. No jargon, no hidden surprises.
Our Privacy Commitments
These are the core principles that guide how Marvelbet handles your personal information every single day.
All personal data stored on Marvelbet's servers is encrypted using industry-standard protocols. Your account details, payment information, and transaction history are protected at rest and in transit at all times.
Marvelbet does not sell, rent, or trade your personal data to any third party for marketing purposes. Your information is used only to operate your account, process payments, and improve your experience on the platform.
Marvelbet only collects the data that is genuinely necessary to provide our services. We do not collect information we do not need, and we do not retain data longer than required by law or operational necessity.
Where Marvelbet shares data with third-party service providers — such as payment processors or identity verification services — those providers are contractually bound to use your data only for the specific purpose it was shared for.
You have the right to access, correct, or request deletion of your personal data at any time. Marvelbet provides clear channels to exercise these rights, and we respond to all data requests within 30 days.
If you have opted in to receive promotional communications from Marvelbet, you can opt out at any time by contacting support or using the unsubscribe link in any marketing email. Opting out does not affect your account or service access.
This Privacy Policy describes how Marvelbet ("we", "us", "the Platform") collects, uses, stores, and protects the personal information of players and visitors who use the Marvelbet website and services. It applies to all users of the Marvelbet platform, including registered account holders and unregistered visitors.
By registering an account on Marvelbet or by continuing to use our website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree with this policy, please do not use the Marvelbet platform.
This Privacy Policy should be read alongside the Marvelbet Terms and Conditions and Responsible Gaming policy, both of which form part of the overall agreement between you and Marvelbet.
This policy is written in plain English. We have deliberately avoided legal jargon wherever possible so that every Marvelbet player — regardless of background — can understand exactly how their data is handled.
Marvelbet collects personal data in several ways — directly from you when you register or interact with the platform, automatically through your use of the website, and occasionally from third-party sources such as payment processors and identity verification providers. The table below summarises the categories of data we collect and why.
| Data Category | Examples | Why We Collect It |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Account registration, age verification, KYC compliance |
| Contact Data | Mobile number, email address | Account communication, support, transaction alerts |
| Financial Data | bKash / Nagad / Rocket wallet number, transaction history | Processing deposits and withdrawals, fraud prevention |
| Technical Data | IP address, device type, browser, operating system | Platform security, fraud detection, service optimisation |
| Usage Data | Pages visited, games played, session duration, bet history | Improving platform experience, responsible gaming monitoring |
| Communications Data | Live chat transcripts, support emails | Resolving disputes, quality assurance, training |
Marvelbet does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.
Marvelbet uses the personal data we collect for the following purposes:
Marvelbet will never use your personal data for purposes that are incompatible with the reasons it was originally collected. If we ever need to use your data for a new purpose, we will notify you and, where required, seek your consent before doing so.
Marvelbet processes your personal data on one or more of the following legal grounds, depending on the specific purpose:
Marvelbet does not sell your personal data. We share your data only in the following limited circumstances, and only to the extent necessary for the specific purpose:
All third parties with whom Marvelbet shares personal data are required to implement appropriate technical and organisational security measures to protect that data. We do not permit our third-party service providers to use your data for their own marketing purposes.
Marvelbet uses cookies and similar tracking technologies to improve your experience on our platform, to keep you logged in between sessions, and to understand how players use our website so we can make it better.
The main types of cookies Marvelbet uses are:
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Marvelbet platform.
Marvelbet retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Legal and regulatory compliance |
| Transaction records | 7 years from transaction date | Anti-money laundering requirements |
| Identity verification documents | 5 years after account closure | KYC and regulatory obligations |
| Support communications | 3 years from last interaction | Dispute resolution and quality assurance |
| Technical and usage data | 13 months from collection | Platform analytics and security monitoring |
| Marketing consent records | Until consent is withdrawn + 1 year | Proof of consent for compliance purposes |
When your data is no longer required, Marvelbet will securely delete or anonymise it so that it can no longer be linked to you as an individual.
Marvelbet takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction, or disclosure.
While Marvelbet takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password and never share your login credentials with anyone.
As a Marvelbet player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
Request a copy of all personal data Marvelbet holds about you, along with information about how it is being used.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention requirements.
Request that we restrict the processing of your data in certain circumstances — for example, while a dispute about its accuracy is being resolved.
Request a copy of your personal data in a structured, machine-readable format so you can transfer it to another service provider.
Object to the processing of your personal data for direct marketing purposes or where processing is based on Marvelbet's legitimate interests.
The Marvelbet platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account on Marvelbet or provided us with personal data, please contact us immediately at [email protected].
Upon receiving such a report, Marvelbet will investigate promptly. If we confirm that an account belongs to a minor, we will close the account, delete all associated personal data, and return any deposits made, minus any amounts already wagered.
Marvelbet uses age verification checks during the registration process and reserves the right to request identity documents at any time to confirm a player's age. Protecting minors from gambling harm is a responsibility we take seriously.
Marvelbet may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page.
For significant changes that materially affect how we use your personal data, Marvelbet will notify registered players via email or an in-platform notification before the changes take effect. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Continued use of the Marvelbet platform after any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the updated policy, please stop using the platform and contact support to close your account.
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how Marvelbet handles your personal information, please get in touch. Our support team is available 24 hours a day, seven days a week.
You can also review our Terms and Conditions and Responsible Gaming pages, or find answers to common questions on the FAQ page.